Frequently Asked Questions
Each bundle is between 3.5oz-4oz.
We recommend 3 bundles for lengths 18 and under. We recommend 4 bundles for lengths 20" and up for the most full of body look.
NO. Due to the nature and customized exclusivity of the items that we sell. We do NOT offer refunds or exchanges on Hair By Jloreal hair or wigs. Please make sure you choose the correct lengths, wig cap size where applicable and lace color you desire.
YES. Your billing has to match your shipping address or it will decline. No exceptions.
Hair by JLoreal hair is 100% Virgin hair and the colors that bundles comes in varies. Typically bundles are a natural black/brown color. If you would like to change the color or seek a different color, we ask that you seek a professional. We do not offer custom coloring on bundles.
Depending on the maintenance taken to keep our hair looking and feeling full and luscious, it all depends on you. However, our hair can last up to one year.
All of our hair is Brazilian hair currently. Yes, we will offer other origins in the future.
Like any hair company or our natural hair that we are born with, yes, experiencing SOME shedding is normal. However, with proper maintenance, and following our hair care tips, shedding should be minimal.
Currently, we are not offering wholesale.
For ALL orders USA & Canada. 5-7 business days for Bundles & frontals. 7-14 days for custom wigs, and full lace wigs.
Tracking will be sent directly to the email that you provided when you purchased the hair. Tracking numbers will be sent on the 5th business day (Saturdays and Sundays do not count).
Please email us at email@example.com. A re-shipping fee will apply once the hair has returned to us and we have to re-ship.
Virginia Beach, VA
We do not offer pickups. All orders are shipped through UPS.