Frequently Asked Questions

How many ounces are in each bundle?

Each bundle is between 3.5oz-4oz.

How many bundles do you recommend?

We recommend 3 bundles for lengths 18 and under. We recommend 4 bundles for lengths 20" and up for the most full of body look.

Can I return or exchange my Hair By JLoreal hair?

NO. Due to the nature and customized exclusivity of the items that we sell. We do NOT offer refunds or exchanges on Hair By Jloreal hair or wigs. Please make sure you choose the correct lengths, wig cap size where applicable and lace color you desire.

Does my shipping address need to match my billing address?

YES. Your billing has to match your shipping address or it will decline. No exceptions.

What color does the hair come in?

Hair by JLoreal hair is 100% Virgin hair and the colors that bundles comes in varies. Typically bundles are a natural black/brown color. If you would like to change the color or seek a different color, we ask that you seek a professional. We do not offer custom coloring on bundles.

How long does Hair by JLoreal hair last?

Depending on the maintenance taken to keep our hair looking and feeling full and luscious, it all depends on you. However, our hair can last up to one year.

What origin is Hair BY JLoreal hair?

All of our hair is Brazilian hair currently. Yes, we will offer other origins in the future.

Will the hair shed?

Like any hair company or our natural hair that we are born with, yes, experiencing SOME shedding is normal. However, with proper maintenance, and following our hair care tips, shedding should be minimal.

Does Hair by JLoreal offer wholesale?

Currently, we are not offering wholesale.

How long is shipping?

For ALL orders USA & Canada. 5-7 business days for Bundles & frontals. 7-14 days for custom wigs, and full lace wigs.

When will I receive tracking?

Tracking will be sent directly to the email that you provided when you purchased the hair. Tracking numbers will be sent on the 5th business day (Saturdays and Sundays do not count).

What happens if I accidentally input the wrong address?

Please email us at A re-shipping fee will apply once the hair has returned to us and we have to re-ship.

Where is the hair being shipped from?

Virginia Beach, VA

I stay in the Va Beach area, can I pick my hair up?

We do not offer pickups. All orders are shipped through UPS.